Credits & reversals
Companion to invoices & terms of use
Prepaid engagements for downloadable folios, livestream intensives, hybrid cohort arcs, glossary expansions, and consulting retainers occasionally need partial credits or full refunds. This document explains predictable outcomes so you know what correspondence to attach when escalation is justified. Figures reference New Zealand Dollars unless invoices specify otherwise; card issuers may show converted amounts.
Nothing here promises a particular regulatory outcome from your bank or tax authority. We describe our internal handling only. If a payment processor reverses a charge independently, we reconcile ledgers when their investigation concludes.
Voluntary exit
For distance purchases of digital education not yet substantially consumed, you may withdraw within fourteen days of the payment confirmation email unless you explicitly waived the waiver when unlocking more than thirty percent of the syllabus assets—dashboards disclose consumption meters for this purpose.
Studio accountability
Repeated platform outages cancelling an entire billed session without reschedule, erroneous double charges ascribed to bookkeeping mistakes on our ledger, or mistaken product variant assignment entitle you to correction, credit, or refund after a proportionality review.
Goodwill bridges
Bankruptcy of a sponsor organisation, diplomatic travel bans preventing attendance at in-person adjuncts billed separately, or documented accessibility failures we genuinely failed to mitigate after timely notice may merit credit notes usable within eighteen months even when strict law would not mandate it.
Email service@musclesrpurify.world from the inbox that matches your order wherever possible so automated correlation succeeds. Provide purchase identifier strings, timestamps, succinct timeline of what unfolded, screenshots if UI contradictions arise, banking tail digits if masking rules allow, preferred remedy (cash versus credit), and any relevant attachments under ten megabytes per message so junk filters tolerate you.
Mixed bundles merging live sessions plus archives calculate refunds by deducting standalone list prices attributable to consumed modules. Promo codes redeemed at checkout reduce refundable totals proportionately. Taxes collected are reversed only where filing windows still permit corrective filings on our side; otherwise statutory adjustments arrive through your jurisdiction’s refund procedures.
If we sporadically ship tactile props—printed card decks or annotated posters—carrier damage claims merge with courier evidence windows. Preserve packaging photographs; without them reimbursement may downgrade to reproduction credit rather than courier dispute proceeds.
Approved cash refunds post through the original card rail when acquirers allow partial reversals. Where partial reversal is unsupported, alternate settlement via bank metadata you supply may substitute after identity assurance. Typical banking networks reflect credits within fourteen calendar days domestically or longer internationally; weekends and public holidays in Wellington or abroad extend observed latency without implying denial.
Initiating a card chargeback while simultaneously negotiating here duplicates workload and can delay everyone. We prefer resolving directly when claims are made in good faith. If you already opened a dispute, forward the issuer reference so finance teams avoid double payment.
Occasional pay-what-you-can sessions list separate policies at checkout. Unless otherwise stated, those contributions are final once distributed to named community partners, because reversal would claw back funds already pledged transparently during the live announcement.